Mijat Barjaktarevic

Mijat Barjaktarević

Lead Communication and Change Management Consultant
at OTP Bank

This report is valuable to us because it confirms some of our reflections on engagement and motivation. Through data, it actually tells a story about people. Their motivation, dedication, and ability to embrace change are what drive organizations forward.

When we give them space to grow, when we truly listen and empower them, they not only stay — they become drivers of innovation, a culture of trust, and sustainable success. This report reminds us that real strength doesn’t come from structures, but from the trust we build and the opportunities we create.

Pulse from the Top

Bank leaders highlight key factors for employee engagement in 2025: transparent communication, growth opportunities, and a positive workplace culture.

Jelena Petrovic

Jelena Petrović

Employee Experience Team Manager
at Erste Bank

"Erste Bank has been using HeartCount for over two and a half years as a strategic tool for tracking employee satisfaction and engagement. From the ver...

Aleksandar Bogdanovic

Aleksandar Bogdanović

CEO
at Yettel Bank

"At Yettel Banka, technology drives us forward, but people are our DNA. We believe that real progress comes from the energy, ideas, and dedication of o...

Miloslav Cugalj

Miloslav Čugalj

Retail Agile Transformation Lead | Branch Sales Department
at Raiffeisen Bank

"The report really captures what many of us are seeing on the ground - teams are motivated and resilient, but there’s growing pressure around autonom...

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