Krstinja Scepanovic

Krstinja Šćepanović

HR Director
at OTP Bank

Research shows that employee well-being, feedback and recognition, opportunities for personal growth, and attitudes toward work and the company are all strongly linked to productivity and efficiency.

Employees who maintain a healthy sense of well-being and feel valued through regular feedback and recognition tend to be more engaged and satisfied in their roles. Clear opportunities for growth and advancement further strengthen their motivation and loyalty to the company.

Strong relationships with managers and colleagues foster trust and a culture of collaboration, positively influencing the work environment and overall performance.

Pulse from the Top

Bank leaders highlight key factors for employee engagement in 2025: transparent communication, growth opportunities, and a positive workplace culture.

Vlastimir Vukovic

Vlastimir Vuković

CEO
at NLB Komercijalna Bank

"Employee well-being is a core strategic priority. Open dialogue and mutual trust between employees and management are the foundation of any healthy sy...

Miloslav Cugalj

Miloslav Čugalj

Retail Agile Transformation Lead | Branch Sales Department
at Raiffeisen Bank

"The report really captures what many of us are seeing on the ground - teams are motivated and resilient, but there’s growing pressure around autonom...

Jelena Petrovic

Jelena Petrović

Employee Experience Team Manager
at Erste Bank

"Erste Bank has been using HeartCount for over two and a half years as a strategic tool for tracking employee satisfaction and engagement. From the ver...

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