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Employees Feel Good Most Of The Time
Satisfied With Their Relationship With Managers
Drop In The Percentage Of Actively Engaged Employees
Rise In Emotional Exhaustion
20-Point Gap Between The Top And Bottom Performers In Employees’ Overall Well-Being
Banking professionals remain engaged and loyal, yet emotional exhaustion has increased compared to the previous year. Employees are managing through pressure rather than growing through it.
Trust and communication with direct managers continue to score high, and 89% of employees feel heard. However, not everyone feels valued. Feeling heard provides a sense of inclusion, but feeling valued drives loyalty and motivation.
Employees express frustration with limited advancement opportunities and unclear promotion criteria. This could lead to disengaging mid-career professionals, the very group driving everyday banking operations.
Feedback culture has improved, yet many don't feel their feedback is taken into account. This gap between being heard and seeing impact reduces emotional ownership and weakens long-term engagement.
Significant differences in engagement levels across banks
Eight HeartCount engagement categories show which parts of daily work life enable employees — and which create friction or withdrawal.
Two advanced risk metrics quantify long-term loyalty and flight risk.
Voice of the Employee complements scores with direct testimony.
Employee Engagement Index (EEI) indicates how many employees are fully invested versus those simply getting by.
Cultural Dimensions assess whether the environment supports sustainable performance.
Leadership takeaways and recommendations turn data into direction.
Three Core Drivers — Motivation, Autonomy, Emotional Exhaustion — explain willingness, freedom, and energy to contribute.
Trends over time highlight improvement or decline.
Bank leaders highlight key factors for employee engagement in 2025: transparent communication, growth opportunities, and a positive workplace culture.
“At Yettel Banka, technology drives us forward, but people are our DNA. We believe that real progress comes from the energy, ideas, and dedication of o…
“Employee well-being is a core strategic priority. Open dialogue and mutual trust between employees and management are the foundation of any healthy sy…
“At Raiffeisen Bank, we believe that engaged teams are the foundation of resilient and agile organizations. We are convinced that a strong organizat…
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