Ivana Ivić

People & Culture Head, Member of the Executive Management Board
at UniCredit Bank Serbia

The most significant outcomes from experience in using platform is promotion of speak up culture across the organization — one that values openness, connection, and shared success. Transparency and involvement across all levels of management have proven essential in strengthening trust and engagement.

Equally important is the strong impact of thank-you notes employees exchange with one another. This simple yet powerful gesture continues to foster mutual respect, strengthen interpersonal connections, and embed recognition into the everyday rhythm of our workplace.

Collectively, these elements contribute to a more cohesive, motivated, and purpose-driven organization – one that places people and values at the heart of its growth.

Pulse from the Top

Bank leaders highlight key factors for employee engagement in 2025: transparent communication, growth opportunities, and a positive workplace culture.

Miloslav Čugalj

Retail Agile Transformation Lead | Branch Sales Department
at Raiffeisen Bank

"The report really captures what many of us are seeing on the ground - teams are motivated and resilient, but there’s growing pressure around autonom...

Krstinja Šćepanović

HR Director
at OTP Bank

"Research shows that employee well-being, feedback and recognition, opportunities for personal growth, and attitudes toward work and the company are al...

Katarina Vučetić

HR Business Partner & HR Process Specialist, HR Function
at Yettel Bank

"Our culture is built on trust, dialogue, and ownership, values that give people the freedom to act with purpose and lead with integrity. It’s what t...

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