Each workday at 9 AM local time, we send Portal Users and Employees a summary of the total number of unread new threads and replies received in the past 24 hours, or 72 hours on Mondays, since notifications are not sent over the weekend. If there has been no new activity, or if all new activity has been marked as read, replied to, or resolved within the last 24 hours, nothing will be sent. Additionally, the update only includes information about new activity from the past 24 hours and does not sum up with previous interactions reported the day before. The update, delivered via preferred channel (Email, SMS or Slack), provides a combined total of all interactions, including new pulse check comments, direct messages, and replies to existing threads, along with a link to the Communication module page.
