Heartcount’s GDPR Commitment

The EU General Data Protection Regulation (GDPR) has been a significant piece of the privacy landscape since 2018, and Heartcount is here to support you in meeting its requirements.

What Is GDPR?

GDPR is setting the standard for how organizations collect, use, and protect EU citizens’ personal information. With the growing concern for data safety, this law is designed to foster public confidence in data privacy.

GDPR Implications For Your Organization

Whether or not your organization is based in the EU, all businesses that control or process personal information of EU citizens must do so in accordance with GDPR requirements.

As an employer, this means that you are responsible for ensuring that the personal information of your EU citizen employees is processed in accordance with GDPR requirements.

Because of this, you are also responsible for ensuring that any workplace service providers that you use will process the personal information of your EU citizen employees in accordance with GDPR requirements.

Heartcount’s Commitment of Support Towards Your Organization’s GDPR Compliance

Heartcount is committed to supporting you in ensuring that your use of our workplace tool meets GDPR requirements.


Here are some of the measures that Heartcount has put in place to reflect that commitment:

1. Heartcount’s Contractual Terms Reflect GDPR Requirements

Heartcount has prepared a Data Processing Addendum that contains the GDPR contractual requirements. Where applicable, this Data Processing Addendum is incorporated into our Terms of Use, available at https://www.heartcount.com/terms-of-use/. 

Our contractual commitments relevant to GDPR are that:

  • Heartcount will be transparent and never use your employees’ personal information other than as instructed by you,
  • Heartcount will maintain appropriate technical and organizational security measures to protect your employees’ personal information,
  • Heartcount will assist you with requests from your employees regarding their personal information that is processed using our services.

2. Heartcount Will Continue to Improve Its Security Infrastructures

Heartcount is committed to maintaining appropriate technical and organizational security measures to protect your employees’ personal information in line with GDPR requirements.

Our commitments to maintaining our security measures are as follows:

  • Heartcount ensures that, to the extent possible, your employees’ personal information is pseudonymized,
  • Heartcount ensures that your employees’ personal information is encrypted, both in transit and at rest,
  • Heartcount has measures in place to ensure the ongoing confidentiality, integrity, availability, and resilience of Heartcount processing systems and services,
  • Heartcount can restore the availability and access to your employees’ personal information in a timely manner in the event of a physical or technical incident

For more details regarding Heartcount’s commitment to invest in its security infrastructures, we invite you to read our Data Processing Addendum.

3. Heartcount Complies With GDPR International Data Transfer Mechanisms

GDPR does not require personal information of EU citizens to be stored in the EU. GDPR does, however, require transfers of EU citizens’ personal information outside of the EU to comply with certain international data transfer standards. One of these standards is that prior to transferring an EU citizen’s personal information to a third country, the European Commission must have decided that the third country ensures an adequate level of protection. Heartcount is committed to ensuring that all transfers of your employees’ personal information are and will be in compliance with the required international data transfer standards.

As your data processor, Heartcount transfers your employees’ personal information to only three third-party subprocessors : our data center provider, our email delivery provider, and our SMS delivery provider. Heartcount has Standard Contractual Clauses in place with each of its subprocessors with whom we work continuously to meet privacy and security standards and improve technical and organizational safeguards.

4. Heartcount’s Products Are Designed to Help You Meet Your GDPR Requirements

Heartcount is committed to making every effort to build product features that help you meet your GDPR requirements. Heartcount ensures that you can meet the GDPR data portability requirements by providing, among others, features that permit you to export employees’ personal information.