Resolute’s Story: How Heartcount Helped Build a Culture of Care
4 minute read
Resolute set out to build a team culture where people felt heard, supported, and connected from day one. Instead of waiting for problems to arise, they chose to be proactive. With Heartcount, they found a way to listen consistently, act early, and keep their workplace aligned with the values they care about most.
The Challenge
What was the main challenge before using Heartcount?
We weren’t putting out fires – we were preventing them. From the start, we aimed to build a workplace where people feel valued and safe enough to speak freely. What we needed was a reliable way to stay in touch with our team’s real, day-to-day experience.
How did this impact your business or team?
Even though no major issue was present, we knew that early care is more powerful than late fixes. Without clear insights, it’s easy for teams to lose momentum or miss subtle signs of disengagement.
What methods were you using before?
We relied on check-ins, one-on-ones, and internal interviews. These helped, but didn’t offer a full or consistent picture. As we grew, we realized we needed more depth and regularity.
What triggered the decision to search for a better tool?
We wanted to better understand how our people felt about their work, their teams, and the company as a whole. Individual feedback mattered—but so did team dynamics and broader trends.
What were the key criteria in choosing a solution?
- Consistency: Frequent check-ins to stay updated
- Flexibility: A wide variety of topics and questions
- Simplicity: Something light, quick, and easy to use
Heartcount is the perfect tool for catching issues at their earliest stage – before they grow into real problems.
Kameliya Dineva, PR & Employer Branding Manager
Summary
Resolute wasn’t reacting to burnout – they were building a culture from the ground up. They needed a tool to support that goal with insight and consistency.
The Results
What changed after implementing Heartcount?
The biggest shift came right away. Our team felt seen. Adopting Heartcount showed we truly care about how people feel at work. That created an immediate, positive ripple effect.
What outcomes have you seen?
The most meaningful outcome has been retention. Our turnover rate has stayed close to zero. We always know how our team is doing and where we can improve. Heartcount also strengthened collaboration and encouraged peer-to-peer support.
Any unexpected benefits?
Yes. A year in, we were named the happiest company based on Heartcount’s internal data. We hadn’t applied for anything – it was a surprise. That recognition was deeply meaningful.
We had no idea we were participating in any rankings. We started measuring how people feel so we could know and support them. Recognition came naturally.
Hristo Georgiev, Co-Founder & CEO
How was the onboarding process?
It was smooth and intuitive. The platform is easy to use, and our team welcomed it. We hosted a presentation and internal workshop to explain how it works. Participation now exceeds 90% and check-ins are part of our weekly rhythm.
Which feature has been most valuable?
The engagement survey reports. We can see how people feel and where to focus our attention. The ability to benchmark against other companies gives us helpful perspective without creating pressure.
Our core values—happiness and freedom—are not just words on paper. Heartcount helps us stay true to them, every single day.
Antoana Alexandrova, Talent and Culture Lead
Summary
Heartcount helped turn intention into action. The team feels supported, collaboration improved, and retention speaks for itself.
What This Means for You
What would you say to others considering Heartcount?
Don’t wait. If you can build a motivated and fulfilled team today, take the opportunity. It’s one of the best investments you can make.
What long-term benefits have you seen?
Trust, clarity, and team cohesion. These aren’t “soft” wins. They impact performance, innovation, and retention across the board.
Would you recommend Heartcount to others?
Yes. It gives you a clear, honest view of your people’s experience. You can catch issues early, support your team better, and build a stronger culture.
How would you describe the platform in one sentence?
Teamwork that clicks – trust, bond, perform.
Summary
Heartcount isn’t a tool for fixing broken cultures. It’s for building great ones.