Vega IT reduced employee turnover

Vega IT improved its employee feedback system with HeartCount, which resulted in a 7% decrease in employee turnover and a strong company culture that drives financial success. 

Case summary

Since its founding, Vega IT has been dedicated to building an inclusive and thriving company culture. 

As the company expanded, management recognized the need to stay connected with the growing team and ensure ongoing satisfaction. 

Initially, the HR department used standard job satisfaction surveys to gauge employee engagement. However, yearly or quarterly surveys were still insufficient to yield satisfactory results.  The main problem was that people might already be feeling unhappy or unsatisfied by the time they were asked to share their feedback. 

Turnover rates started to grow, resulting in increased employment costs and lower morale.

To address these issues, they started using HeartCount. This tool allowed them to track employee engagement and satisfaction on a weekly basis,  providing constant feedback to management. This enabled quick action on any concerns that could lead to dissatisfaction.

Customer profile

Vega IT is a software development company founded in 2008 by entrepreneurs Vladan and Sasa. Renowned for its technical experts, Vega IT specializes in all major programming languages and delivers digital products across diverse industries. 

Industry: Software development

HQ Location: Serbia

Customer’s problem

As Vega IT expanded, leaders felt they were becoming less connected and unable to track how their colleagues felt at work and how they were satisfied with their roles within the organization. 

The HR department realized that standard annual or quarterly job satisfaction surveys provided limited insights into employee satisfaction. The main issue with these traditional surveys was the delayed feedback, meaning employees might already be unhappy or dissatisfied when asked to share their thoughts.

This led to higher turnover rates, increased hiring costs, and lower overall morale.

Solution

First, they introduced HeartCount to their employees. They use various core features like PulseCheck Survey, Custom Surveys, and Praise Wall, that help them to collect and monitor employee experience in real time.  Advanced reporting allowed them to track insights through teams, individuals, or the entire company. 

They regularly received data on eight categories of employee engagement:

• Well-being
• Personal advancement
• Job satisfaction
• Attitude towards the company
• Relationship with management
• Relationship with colleagues
• Productivity and efficiency
• Feedback and recognition.

Outcome

Thanks to HeartCount, Vega IT has become a happier and even more successful company. 

• The company has reduced employee turnover by 7% over the past four years.
• Employees feel heard and valued, appreciating that their leaders continue to care even as the organization grows.
• Vega IT has consistently increased its profits year after year, with growth exceeding 30% annually.

Plans for the future 

As Vega IT continues to expand,  the HeartCount role becomes even more crucial.  In companies with a flat organization like Vega IT, informal conversations don’t always provide a complete picture of how employees feel about their work. 

That’s why having a platform where employees can freely share their thoughts, feelings, and concerns with management at any time is priceless. Want to see if HeartCount is a good fit for your organization?