Tehnomanija reduced employee fluctuation with HeartCount

Tehnomanija reduced employee fluctuation by 3% with HeartCount, comparing the first and last quarters of the year.

Case summary

Tehnomanija recognized the lack of constant feedback on the employees’ job satisfaction as a crucial factor contributing to high fluctuation and obstructing company growth.

Working across three different locations made tracking employees’ attitudes toward the company even more challenging. Physical distance diminished the sense of belonging to the team.

To simplify direct communication between colleagues, management, and HR and prevent employee turnover and dissatisfaction, they decided to track employees’ feelings and challenges regularly.

To achieve this, they incorporated HeartCount into their workplace.

HeartCount enabled Tehnomanija to collect employees’ feedback and understand each individual’s voice simply and quickly, significantly impacting employee satisfaction.

Negative fluctuations during the first four months of the year decreased by 3% compared to the last quarter and by 2% compared to the first quarter of the previous year.

Customer profile

Tehnomanija has been a leading seller of electronic and electrical devices for 20 years now, with over 80000 satisfied customers monthly and 120 retail stores across the country.

Industry: Retail

HQ Location: Belgrade, Serbia

Customer’s problem

Engaged and satisfied employees are crucial to the success of any retail business. Tehnomanija realized that to deliver excellent customer service and foster business growth, they first needed to ensure their employees were happy and likely to stay with the company.

They recognized the lack of constant feedback on employee job satisfaction as a crucial challenge. The issue became even more evident during and after COVID-19. The shift to remote work made employees feel even more disconnected and less part of the team.

That’s why Tehnomanija was looking for an easy-to-use tool that would provide insight into employees’ moods, challenges, and satisfaction levels. They wanted to reduce employee fluctuation and address issues before they impact employee satisfaction.

Solution

By introducing HeartCount, Tehnomanija enabled their colleagues to share their feelings and thoughts weekly.

Thanks to regular Pulse Checks for all employees, management was able to track employee satisfaction and review weekly reports to address any issues promptly.

The available data revealed that employees typically consider leaving the company one to three months before making a final decision. The insight from the HeartCount platform allowed them to have more frequent and focused conversations with employees, react on time, and increase overall satisfaction.

Outcome

By increasingly and actively using the tool, employees felt their voices were heard and saw that management cared about their feedback and acted on data they received through HeartCount.

Negative fluctuations during the first four months of the year decreased by 3% compared to the last quarter and by 2% compared to the first quarter of the previous year.

Plans for the future

In the future, Tehnomanija plans to continue using HeartCount, as the tool has proven to be interesting and useful for its employees. The Peer recognition feature allows them to communicate with management, express their feelings, and recognize colleagues.

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